Troubleshooting, Fehlersuche, Aktivierungsprobleme, VPN Konfigurationseinstellungen, Kontakt zum technischen Support Team.
VPN tunnel might fail to open after upgrade to Windows 10. Check if VPN Client console log shows the following message:
If so, the Windows service IKEEXT should be disabled.
Solution #1: Please process thought the following steps:
Solution #2: Re-install the VPN Client software (same release number if you don't have 'Update Option', any release number otherwise).
This issue is also known as the "Windows 10 secureboot" issue: some windows 10 computers are configured with the BIOS secureboot function enabled.
This function may cause 6.41 release VPN drivers dysfunction. We will soon provide a full setup fixing this issue. Meanwhile, we provide a VPN Driver
upgrade, available for download below, which fixes this issue.
1/ What are the symptoms of the issue ?
2/ How to check whether the secureboot function is enabled or not on my computer ?
3/ How to fix the issue ?